Joseph Solomon

The key is understanding where and how to introduce friction in the payment journey so that it enhances security without frustrating users.

When you get rid of those frustrations, things get more efficient, and you have better relationships with your suppliers.

A seamless payment experience is intuitive, simple, and predictable. When it’s done right, it can lead to higher satisfaction, lower churn, and ultimately, more revenue for your business.

Think about it: when you encounter a clunky, hard-to-use website or app—Does it instill confidence or make you think, "hmm, this kinda looks scammy?"